Support

Zetec is committed to continuous improvement of the PC based software products and to introduce new features that will improve system performance and reliability. Customers that subscribe to the Eddynet PC Software Service Program (SSP) will benefit from access to annual or semi-annual product releases addressing software bugs, new features, and improved functionality.

EDDYNET SSP – BENEFITS

All subscribers to the SSP are entitled to:

• Access to all current updates, enhancements, and bug fixes for the current Eddynet PC software version
• Online access to SSP self-service web portal including:
  • Self-service licensing
  • Software downloads
  • Software bulletins
  • FAQ
• Annual review by an Eddynet specialist to discuss Eddynet performance, potential issues, and suggestions for new features
• To access the SSP website use your Internet Licensing Distribution System (ILDS) account to login.  go to http://ssplicensing.zetec.com

EDDYNET SSP – CONDITIONS

• Requires an active subscription to maintain access to the SSP benefits
• The purchase of any new Eddynet license automatically provides 1st year SSP subscription, free of charge
• The SSP period is one year from the date of purchase.  Zetec will send a personalized SSP renewal quotation to each customer approximately one month prior to expiration of the SSP
• The annual fee for the Software Service Program is 15% of the list price of the software
•  Customers skipping a year of SSP subscription can become current by remitting the unpaid prior year(s) fees