Calibration & Service

Delivering outstanding, effective Service and Calibration to our customers is important at Zetec. Service and Calibration support can be the most economical investment in your budget, reducing downtime for critical production equipment and assuring improved product quality. Regular maintenance and calibration extends the life and reliability of your equipment. Proper care and needed routine repairs prevent major failures and expensive production interruption.

Your Partner in NDT for 42 Years.

Zetec’s fast, dependable service response assures that your equipment is on line, working properly, when you need it. In order to expedite your service and calibration requests, it’s critical that customers participate in our Product Return Process. Before shipping any equipment to Zetec for service and repair, please take a few minutes to complete the online RMA form to obtain an RMA number or telephone (425) 974-2645 for immediate assistance. Include the RMA form inside and mark the outside of the shipment with the RMA number. For complete details about the RMA work flow, click here.

Zetec Calibration Services

Zetec offers calibration services for our eddy current instruments. Our quality system is ISO 9001:2008 registered and we are also ISO 17025-2005 accredited. We also meet specific requirements of ISO 17025-2005 as they apply to eddy current equipment.

Value-Added Service

Zetec now offers value-added benefits with our Service Maintenance Contracts. Benefits include:

• Receive top priority when your equipment comes through our door.
• Reduce the risk of no coverage, or a gap in coverage, after the warranty expires.
• Maximize your investment by purchasing service coverage at the time you purchase your equipment. Multi-year coverage saves you even more and provides the best value based on annual cost.

Recommended Calibration Cycles

Routine calibration ensures that your instrument is performing to published specifications. Zetec’s factory trained technicians ensure that every instrument calibration follows Zetec calibration procedures. Instruments are returned with a Certificate of Calibration which is your proof of traceability to international standards. We also include calibration labels which indicate the date of calibration.

Power Generation Inspection Equipment

To ensure optimum performance of your instrument, Zetec recommends that electronic calibration be performed semi-annually. In no case should the interval exceed one year.

Equipment Calibration/Repair and Production Status

From purchase to retirement, from introduction through upgrades, you can rely on Zetec for comprehensive support throughout the lifecycle of your product. Zetec makes every effort to support all of our products for five years beyond the last date of production. In some cases, manufacturer’s part obsolescence prohibits us from being able to repair every component on every piece of equipment that we sell and service. If we are unable to repair a piece of equipment, our customer service group will be able to recommend a replacement system that should meet your needs. Status of all Zetec products falls within the following categories:

Active – The product is currently in production and is recommended for new sales. The product realizes full support: all technical resources, calibration equipment, and available parts that allow repair and calibration.
Long Term Support – The product is no longer in production, but is still eligible for calibration support and repair capabilities.
Limited Support – Although the product is beyond the standard support life, it may still be eligible for technical support, as available.
No Support – Products in this stage have no support available. Recommended replacements are available.

Contact Zetec for your equipment current status and available service locations.

Worldclass Products, Worldwide Service

Zetec Service Centers are located at strategic locations in the world to support you with calibration, repair, parts, and maintenance services. For more information about available services according to model type, contact: customerservice@zetec.com

To send your instrument in for Calibration or Service, please complete the RMA form.